Hannah Jameson is Head of Customer Services at Flying Business, with a rich background spanning travel agencies, commercial airlines, and time spent as cabin crew. Her career has given her a 360-degree understanding of the travel experience - from front-line service in the sky to operational support on the ground - making her uniquely equipped to lead the customer care function.
At Flying Business, Hannah oversees our UK-based customer service team, ensuring swift, thoughtful responses to every enquiry and rapid support in the event of disrupted travel. Whether it's rebooking a missed connection or arranging last-minute changes, her team handles every case with professionalism, empathy, and care.
We don’t outsource customer service outside the UK or hand it over to AI; and Hannah plays a critical role in maintaining that personal touch. She’s deeply involved in training and mentoring our team, ensuring our human-first approach remains a core part of the customer experience. A self-confessed holiday addict, Hannah brings genuine passion and first-hand knowledge to everything she does - and it shows in the personal service we deliver.
